Introduction
CasinoSpin ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal data when you use our website and services. CasinoSpin is owned and operated by CasinoSpin and is licensed and regulated by the UK Gambling Commission (UKGC) under licence number 000-055555-R-112233-001. By using our site, you agree to the practices described in this policy.
Who We Are
CasinoSpin is an online casino offering slots, live table games and fast payouts to eligible players. Our services are available in English and accept payments in GBP. Our site is not available to residents of the United States, France or the Netherlands.
Data We Collect
We collect personal data that you provide directly to us, as well as data gathered automatically when you use our services. The categories of data we may collect include:
- Identity data: full name, date of birth, username and password.
- Contact data: email address, telephone number and postal address.
- Financial data: payment method details (Visa, Mastercard, PayPal, Skrill), transaction history, deposit and withdrawal records.
- Technical data: IP address, browser type and version, device information, time zone and operating system.
- Usage data: pages visited, games played, session duration, clicks and navigation paths.
- Communications data: records of correspondence with our 24/7 live chat support team and any other communications you send to us.
- Verification data: copies of identity documents, proof of address and source-of-funds information collected to meet our regulatory obligations.
How We Use Your Data
We process your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Performance of a contract |
| Processing deposits and withdrawals | Performance of a contract |
| Verifying your identity and age (18+ only) | Legal obligation |
| Preventing fraud, money laundering and problem gambling | Legal obligation / Legitimate interests |
| Providing customer support via live chat | Performance of a contract |
| Sending you promotional offers and bonuses (where you have opted in) | Consent |
| Improving our website and gaming experience | Legitimate interests |
| Complying with UKGC licence conditions and other legal requirements | Legal obligation |
Cookies
We use cookies and similar tracking technologies on our website. Cookies are small text files placed on your device that help us recognise you and improve your experience. We use the following types of cookies:
- Strictly necessary cookies: essential for the website to function and cannot be switched off. These include session authentication and security cookies.
- Performance and analytics cookies: help us understand how visitors interact with our site by collecting anonymised information about pages visited and errors encountered.
- Functional cookies: remember your preferences such as language settings and game history to provide a personalised experience.
- Targeting and advertising cookies: used to deliver relevant promotional content. These are only placed with your consent.
You can manage or withdraw your consent to non-essential cookies at any time through your browser settings or our cookie preference centre. Please note that disabling certain cookies may affect the functionality of the site.
Sharing Your Data
We do not sell your personal data. We may share your data with trusted third parties in the following circumstances:
- Payment processors: Visa, Mastercard, PayPal and Skrill to facilitate deposits and withdrawals.
- Game software providers: NetEnt, Pragmatic Play and Evolution, to the extent necessary to deliver gaming services.
- Regulatory and law enforcement authorities: including the UK Gambling Commission, where we are required to do so by law.
- Identity verification and fraud prevention services: to meet our Know Your Customer (KYC) and anti-money-laundering obligations.
- IT and hosting service providers: who support the operation of our platform under strict data processing agreements.
All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection law.
Data Retention
We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Under UKGC licence conditions, certain records must be kept for a minimum of five years following the closure of your account or the end of our business relationship with you.
International Transfers
Where we transfer personal data outside the United Kingdom, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), to protect your data to the same standard as required under UK law.
Your Rights
Under UK data protection law, you have the following rights in relation to your personal data:
- Right of access: you may request a copy of the personal data we hold about you.
- Right to rectification: you may ask us to correct inaccurate or incomplete data.
- Right to erasure: you may request deletion of your data where there is no compelling reason for us to continue processing it, subject to our legal obligations.
- Right to restriction: you may ask us to restrict the processing of your data in certain circumstances.
- Right to data portability: you may request that we transfer your data to you or to another controller in a structured, machine-readable format.
- Right to object: you may object to processing based on legitimate interests or for direct marketing purposes.
- Rights related to automated decision-making: you have the right not to be subject to decisions made solely by automated means where those decisions produce a legal or similarly significant effect.
To exercise any of these rights, please contact our support team via the 24/7 live chat facility on our website. We will respond to all valid requests within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include encryption of data in transit, access controls and regular security assessments. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Children
Our services are strictly for persons aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal data, we will delete that data promptly and close the account.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by email or by a prominent notice on our website. The date of the most recent revision will be indicated at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please contact us through our 24/7 live chat support service available on the CasinoSpin website.