Get in Touch with CasinoSpin
At CasinoSpin, we are committed to providing prompt and helpful support to all our players. Whether you have a question about your account, a payment query, or need help with a game, our team is here to assist you.
Live Chat
The fastest way to reach us is via our 24/7 live chat service. Simply click the chat icon available on any page of the CasinoSpin website to connect instantly with a member of our support team. Live chat is available around the clock, every day of the year, so help is always on hand whenever you need it.
Email Support
If you prefer to contact us by email, or if your enquiry is not urgent, you are welcome to write to our support team. Please include your registered username and a clear description of your query so we can assist you as efficiently as possible. We aim to respond to all email enquiries within 24 hours.
Before You Contact Us
Many common questions are answered in our Help Centre. We recommend checking there first, as you may find an instant answer to your query. Topics covered include deposits and withdrawals, bonuses, account verification, and responsible gambling tools.
Support Hours
| Channel | Availability |
|---|---|
| Live Chat | 24/7, every day |
| 24/7 – responses within 24 hours |
Responsible Gambling Support
If you are concerned about your gambling or the gambling of someone you know, please reach out to us immediately. CasinoSpin is licensed and regulated by the UK Gambling Commission (UKGC) under licence number 000-055555-R-112233-001, and we take responsible gambling very seriously. Our team can assist you with setting deposit limits, self-exclusion options, and signposting to dedicated support organisations.
Important Information
- CasinoSpin is operated by CasinoSpin and is licensed by the UK Gambling Commission (UKGC).
- Our services are available in English and all transactions are conducted in GBP (£).
- Please note that our services are not available to residents of the United States, France, or the Netherlands.
- You must be 18 years of age or older to use our services.
We value every player and strive to resolve all queries fairly and efficiently. Thank you for choosing CasinoSpin.