Get in Touch with CasinoSpin

At CasinoSpin, we are committed to providing fast, friendly and effective support to all our players. Whether you have a question about your account, a payment query or need help with a game, our team is here to assist you.

Customer Support Channels

• Live Chat: Our live chat service is available 24 hours a day, 7 days a week. Simply click the chat icon on any page of the site to connect instantly with a member of our support team. This is the fastest way to get a response.
• Email Support: You can reach us by email for less urgent enquiries. Our team aims to respond to all emails as promptly as possible. Please include your registered username and a clear description of your query to help us resolve your issue quickly.

Before You Contact Us

Many common questions are answered in our Help Centre. We recommend checking there first for information on topics such as deposits and withdrawals, bonus terms, account verification and responsible gambling tools.

Account & Payment Queries

If you are contacting us about a payment, please have the following information ready:

• Your registered email address
• The payment method used (e.g. Visa, Mastercard, PayPal, Skrill)
• The transaction date and amount

CasinoSpin supports GBP and offers withdrawals via Visa, PayPal and Skrill. E-wallet withdrawals are typically processed within 0–12 hours, while card withdrawals take 2–3 days. The minimum withdrawal amount is £20.

Responsible Gambling Support

If you are concerned about your gambling habits or need assistance with setting limits or self-exclusion, please contact our support team immediately via live chat or email. We take player welfare seriously and are here to help.

Licensing & Regulatory Information

CasinoSpin is operated by CasinoSpin and is licensed and regulated by the UK Gambling Commission (UKGC) under licence number 000-055555-R-112233-001. If you feel your complaint has not been resolved to your satisfaction, you have the right to escalate the matter to the UKGC or an approved Alternative Dispute Resolution (ADR) provider.

CasinoSpin is committed to responsible gambling. Players must be 18 or over. Please gamble responsibly.